Message One (Sale)

Ready, set, GO GET GREAT DEALS!
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Our BIG SALE at StoreName is only here for [insert] days and it’s huge!
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Every item in our store is now [DiscountPerc%] off! (We told our bosses they were crazy for doing it!!)
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Hurry, our logistics team estimates that this sale will drive many of our clearance items completely out of stock. If you don’t get them from us now, you may not have the opportunity again!
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Use this code at checkout to get your [DiscountPerc%] off your entire order:
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[DiscountCode]
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Go directly to our store now: [StoreURL]
And be sure to check out these hot items too: [PromoURL]
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We can’t wait for you to get the products you need at this amazing price!
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All the best,
The StoreName Team

Message Two (Sale)

They are finally here, [buyer_first_name]!
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The new [LINE_COLLECTION] of [PRODUCT_NAME] that we’ve worked so hard to bring (by popular request!) are available for purchase!
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Check out the new [PRODUCT_LINE_NAME] on this page of our [StoreName] store: [PromoURL]
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Or see some of our top picks right now:

[LIST_OR_SHOWCASE_OF_PRODUCTS]
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Bonus: for a limited time, get [DiscountPerc%] off these items with this code:

[DiscountCode]
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Thanks for taking the time to check this out and shop with us!

All the best,
The [StoreName] Team

Message Three (Seasonal/Holiday Sale)

Uh-oh, [buyer_first_name] [SEASON] is almost here!

Guess who has you covered?
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We do!

Our Rockstar team at [StoreName] has stocked our store full of [SEASON] items ready to accompany you this year!
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Check them out now: [PromoURL]
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Plus: get a special [DiscountPerc%] off any [SEASON] item in our store with this discount code: [DiscountCode]

Hurry! This code will expire soon!
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Wishing you all the best this [SEASON]

All the best,
The [StoreName] Team

Message Four (Thank You)

[buyer_first_name],

Thank you for your purchase of [item_name] – [variation_specifics].

Your order has an estimated delivery date of [estimated_delivery_date] and will be shipped to:

[shipping address]

Order Number: [order_id]
Item: [item_id]

If you have any questions, please feel free to reach out to me anytime.

[StoreName]
Store: [StoreURL]
Contact: [ContactURL]

Message Five (Thank You/Promo Upsell)

{buyer_name},

Thank you for your shopping with us for {item_name}!

It’s our top priority to ensure your satisfaction, so feel free to let us know if you have any questions. We are here to help.

You will get Notification when we dispatch your order to {shipping_address}

Also be sure to check out some of our other items, they are hot selling and top rated items!
Our eBay Store: StoreURL

Have a great day!
StoreName

Message Six (Thank You/Discount)

{buyer_first_name}, thank you so much for your purchase of {item_name}.

Because you are a valued customer, we would love to offer you a discount on your next order 🙂

Use this discount code at checkout:

DiscountCode

And use this link the link below to check out our other items!
Here is my store link: [StoreLink]

Have a wonderful day!
StoreName

Message Seven (Thank You/Feedback Request)

{buyer_first_name},

Thank you for your purchase of {item_name} from StoreName.

When your item has shipped, we will send you a tracking number. If you have any questions please feel free to contact us via eBay messages.

We left a positive feedback for all of our customers. When you receive your item and are happy with your purchase, we would greatly appreciate the return favor!

Thank you again, and we hope you enjoy your purchase!

SellerName
StoreName

Message Eight (Order Shipped)

Hello, {buyer_first_name}!

SellerName from StoreName here, and I want to let you know that your {item_name} has shipped and is on the way.

If you would like to track your package, I’ve attached the shipping information below:

Tracking #: {tracking_number}
Carrier: {courier}
Estimated delivery date: {estimated_delivery_date}

If you have any questions or concerns when you receive the item, please contact us first before leaving any feedback or opening a case. Our team is happy to assist you!

Thank you again for your business at StoreName! We appreciate you and can’t wait for you to receive your item!

Best regards,
SellerName, StoreName

PS: We have a limited-time offer for you! Use the code below on any item from our store for DiscountPerc% off your purchase!

DiscountCode

The discount even applies to our on-sale items! Here’s a direct link to them: PromoURL

Message Nine (Order Delayed)

Hi {buyer_first_name},

We are reaching out to let you know there is a slight delay in providing tracking information. We sent your order for “{item_name}” to our warehouse immediately.  Our team is watching it closely to ensure you receive it.

{buyer_first_name}, we apologize deeply. Our store is receiving large volumes of orders, where our warehouse may ship your order before sending us the tracking number, causing a slight delay on our end. We are working hard to improve high-volume processes as a small team.

Rest assured, we guarantee it will arrive.  If you have any questions or concerns, please contact us; we are always happy to help.

Warm regards,

SellerName, StoreName

Message Ten (Carrier Delayed)

Hello {buyer_name},
[SenderName] from StoreName customer support here, letting you know there is a delay with {carrier} and you may not receive your order on time.

We are rooting that the carrier delivers your {item_name} by the expected date, but sadly, we do not have control of the current shipping status.

If you have any questions about your orders shipping, please reach out to {carrier} with this tracking number {tracking_number}

You can also get updates at this link: {tracking_link}

Best wishes,[SenderName], StoreName Customer Support

Message Eleven (Out For Delivery)

Hello {buyer_name},

We’ve been notified that your package is out for delivery. You should receive it soon.

For questions about the delivery, contact {carrier} and provide them with this tracking number: {tracking_number}.

If you need any assistance once you receive the package, we are here to help.

Best wishes,
StoreName

Message Twelve (Order Delivered)

Dear {buyer_first_name},

We were just informed that your order was delivered 🙂

Our team at StoreName works very hard to ensure amazing customers like yourself receive orders as fast as possible. If you have any questions about your item, we are here to assist you.

{first_name}, we would be very grateful if you could please leave feedback for us. Feedback helps others know more about us and keeps our business strong.
You can use this link to leave feedback:
{feedback_link}

Best wishes,
StoreName

Message Thirteen (Seller Cancelled)

Hello {buyer_name},

I’m very sorry I have tell you that the item you ordered is out of stock.

Our system malfunctioned and did not report the inventory correctly.

Please let me know if you would like a replacement item or if you would like to cancel the transaction. To cancel, please let us know and we will refund you right away.

We are very sorry for the inconveniences caused by this; and I’m looking forward to hearing from you soon.

Again, I apologize this happened.

Best regards,[SendName], StoreName

Message Fourteen (Customer Cancelled)

Hi {first_name},

I have canceled your order as you requested. You will receive a full refund of your payment very shortly.

Item: {item_name}
Order ID: {order_id}

Thank you for shopping with us, and I hope you find another item you enjoy from our store.

Best Wishes[SenderName],
StoreName: StoreURL

Message Fifteen (Return Request)

Hi {first_name},

We apologize that this happened.

How may we help resolve this? Would you like to return for a full refund?

Just let us know how you’d like to proceed; we will be glad to help.

Best Wishes[SenderName],
StoreName: StoreURL

Message Sixteen (Feedback Request)

Dear {buyer_name},

This is [SenderName], owner of StoreName!

Thank you again for buying {item_name}.
I hope you are happy with your purchase and received it promptly!

If you’re not completely satisfied with your purchase, please let us know as soon as possible! Our team is here to help and make things right!

If you are satisfied with your product and everything went well with your order, we would love it if you had a quick second to leave my store positive feedback!

I read every feedback our store receives, and they mean a LOT to a small business like us!

You can easily leave feedback for your order with this link:{item_feedback_link}

Thank you so much! Have a great day!

Sincerely,[SenderName], StoreName

Message Seventeen (Negative Feedback)

​​Hi {buyer_first_name},

This is SellerName, owner of StoreName. I am very sorry about the experience you had shopping with us. I would greatly appreciate it if you would allow me one last chance to fix this.

As we strive for your 100% satisfaction, I was deeply saddened when I saw your feedback today. Also, while not apparent, every negative feedback we receive greatly damages our team’s hard work and seriously affects the rating of our store.

For these reasons I humbly ask that we work together to make this right.

I would be happy to personally provide compensation to you for your experience with us. After you receive compensation from our store, we will ask that you allow us to send you a feedback revision request to change your feedback to a positive one. I would be every-grateful for this opportunity.

Again, I am truly sorry; and I hope you will consider my offer and work with our store one last time.

I am looking forward for your reply.
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Best Wishes,
SellerName, StoreName

Message Eighteen (Positive Feedback)

{buyer_first_name},

Thank you so much for your positive feedback on your order of{item_name}!

Our team at StoreName really appreciate you taking the time leave your thoughts on our services.

It’s our top priority to ensure your satisfaction as a buyer, so feel free to contact us if you have any further questions.
ContactURL

Also be sure to check out some of our other items in our store!
StoreURL

Right now, we have a special discount for DiscountPerc% off any item we are selling! Use this code at checkout:

DiscountCode

We thank you again, and best wishes
StoreName Team

Message Nineteen (Auto Responder - message received)

Hello!

Thank you very much for reaching out to us!
We have received your message and will reply as soon as possible.

Your inquiry is important to us, and we look forward to speaking with you!
StoreName
StoreURL

Message Twenty (Auto Responder - out of hours)

Hello,

We have received your message.

Currently, we are out of the office but will return to answer your reply shortly.

I appreciate your patience.

Best regards,[SenderName], StoreName

PS: While you wait, check out some other items in our store!
Our store: StoreURL

Message Twenty One (Auto Responder - holiday)

Hello!

We appreciate your interest in StoreName!

Sadly, we are currently on vacation and will return DATE_

We will reply to you as soon as possible at that time.

We are looking forward to speaking with you!

Sincerely,
StoreName