Message Seventeen (Negative Feedback)
This is SellerName, owner of StoreName. I am very sorry about the experience you had shopping with us. I would greatly appreciate it if you would allow me one last chance to fix this.
As we strive for your 100% satisfaction, I was deeply saddened when I saw your feedback today. Also, while not apparent, every negative feedback we receive greatly damages our team’s hard work and seriously affects the rating of our store.
For these reasons I humbly ask that we work together to make this right.
I would be happy to personally provide compensation to you for your experience with us. After you receive compensation from our store, we will ask that you allow us to send you a feedback revision request to change your feedback to a positive one. I would be every-grateful for this opportunity.
Again, I am truly sorry; and I hope you will consider my offer and work with our store one last time.
I am looking forward for your reply.